Question 1

Where can I find Help Videos for Refillpen.

Accepted Answer

Visit refillpen.com/help for all of our help videos.

Question 2

How do I assemble the reusable pen and insert a new cartridge?

Accepted Answer

1. Remove the pen cap, by pulling the cap off.
2. Unscrew the cartridge holder (the body of the pen) from the main pen body. 
3. Ensure the piston rod is fully pushed in.
4. Insert the new cartridge into the holder, often with the metal-capped (threaded) end first. 
5. Screw the cartridge holder back onto the main pen body until it is secure.

Here is a video on how to insert a new cartridge:

Question 3

How do I properly "prime" the pen before each injection?

Accepted Answer

This video shows once your cartridge is loaded in how to prime it.

Once it is primed properly, if you do not remove the cartridge from the pen, it will be ready to use again without needing to be primed.  If you are switching out cartridges in one pen, this will need to be done before each use.

Question 4

How do I dial the correct dose, and what should I do if I dial too much?

Accepted Answer

Use the dose selector dial on the pen to select your desired dose. You can simply turn the dial backwards (counter-clockwise) to reduce the dose if you accidentally dial too high. You cannot, however, turn the dial back once the dose has been fully injected.  Not sure how many units to dial?  Try our peptide dosing calculator.

Question 5

How long must I hold the injection button down to ensure I get the full dose?

Accepted Answer

After pushing the injection button all the way in until the dose counter shows '0', you must keep the needle in your skin and hold the button down for a slow count of 6 to 10 seconds (10 seconds is a common recommendation). This ensures the medication is fully delivered and prevents it from leaking out of the injection site when you withdraw the needle.

Question 6

What should I do if no medication comes out after repeating the priming process a few times?

Accepted Answer

If no drop appears after 2-3 attempts, the needle may be clogged or bent. Attach a brand new needle and repeat the priming steps.

If a drop still doesn't appear, the cartridge may not be properly prepped.  You may need to use the refillpen button like shown in the video below.

Question 7

What do I do if I push the injection button and it's suddenly hard to press?

Accepted Answer

A hard-to-push button usually indicates a clogged or bent needle.

Do not force it.

Remove the needle, attach a new one, prime the pen, and try the injection again. Forcing the pen can damage the internal mechanism.

Question 8

Can I leave the needle attached to the pen when I store it?

Accepted Answer

No, you must remove the needle after every injection. Leaving the needle attached can lead to air or contaminants entering the cartridge, medication leaking out, and the delicate pen mechanism failing.

Question 9

How should I travel with my reusable pen and medication?

Accepted Answer

When flying, always keep your pen and supplies in your carry-on luggage. Checked luggage can be exposed to freezing temperatures in the cargo hold, which will ruin the medication.

Question 10

Can I keep my pen in the car on a hot day if I cover it up?

Accepted Answer

No. Even if covered, the temperature inside a car can quickly exceed the safe 86 Degree F limit, potentially within minutes. Never store the pen or cartridges in a car.

Question 11

What is a reusable injectable pen and how does it work?

Accepted Answer

A reusable (or durable) injection pen is a device designed for multiple uses. It holds replaceable cartridges containing the medication (e.g., insulin, GLP-1s) and uses disposable pen needles. The pen features a dialing mechanism to accurately set and deliver the required dose.

Question 12

How much cheaper are reusable pen cartridges compared to disposable pens?

Accepted Answer

While the initial purchase of a reusable pen is higher, replacement cartridges are often more cost-effective per unit of medication than buying an entirely new disposable pen, leading to long-term savings.

Question 13

Do reusable pens require batteries?

Accepted Answer

No, Refillpens do not use batteries, it is strictly a mechanical device.

Question 14

What is the maximum number of times I can use the same pen needle?

Accepted Answer

Pen needles are strictly for single use. Reusing a needle dulls the tip, increases pain, and can lead to a blocked needle, infection, or damage the pen's internal mechanism.

Question 15

Why is medication leaking from the injection site after I pull the pen out?

Accepted Answer

This is usually caused by removing the pen too quickly. After pressing the injection button, hold the needle in the skin for a full 6-10 seconds to ensure the entire dose is absorbed and to stabilize the pressure.

Question 16

What is the cost of replacement cartridges for a reusable pen?

Accepted Answer

The cost of a replacement cartridge is $1 per cartridge, and free shipping on orders over $59.

Question 17

Are reusable injection pens less painful than traditional syringes?

Accepted Answer

Reusable injection pens are often considered less painful than traditional syringes primarily because they use finer, shorter needles designed to minimize pain, deliver medication in a controlled and consistent manner, and are easier to handle, which helps reduce discomfort during injection. Additionally, many users experience less anxiety with pens, which can psychologically reduce the perception of pain.

Question 18

Are there easy-to-use injectable pens available for daily use in the US?

Accepted Answer

Yes, Refillpen is your best option to purchase easy to use injectable pens.  With various colors and types, as well as accessories and great support.

Question 19

Best place to order colorful refillable pens for injections online?

Accepted Answer

Refillpen.com is the best place to purchase colorful refillable pens online.  And we continue to get new colors and offerings so keep checking to see if a new color is available!

Question 20

Where can I find injection pen accessories like storage boxes in the US?

Accepted Answer

Refillpen.com offers a wide variety of storage boxes.  Ranging from holding 6, 15, and even 30, for all of your vial storage needs.

Question 21

What is the difference between the V1, V2, and V3 Pens

Accepted Answer

V1 pens - (slim body) - made from metal - go up to 80 units - closed cap injection which means you will see and feel the injection (you remove the cap to poke)
 
V2 pens- - made from metal - go up to 60 units - open cap injection which means you can do the injection with the cap on or off when you use it with the cap on with a 4,5 or 6mm needle tip the cap distracts the nerve endings in your skin so not only will you not see the needle but will feel it much less.
 
V3 pens - 2 body styles (slim like the V1 and regular similar width wise to the v2) - made from metal - go up to 60 units - closed cap injection which means you will see and feel the injection (you remove the cap to poke)

Question 22

Are peptide injection pens easy to use for beginners?

Accepted Answer

Yes — peptide injection pens are designed to be beginner-friendly and are significantly easier to use than traditional vial-and-syringe methods. Most first-time users can administer a dose comfortably after one short walkthrough, either from their provider or the pen's instructions.

What makes them simple:

- You dial the prescribed dose on a numbered window — no drawing from a vial
 
  -Most people describe the injection as a brief pinch or feel nothing at all.

- Subcutaneous sites only. Peptide pens inject under the skin — usually the abdomen, outer thigh, or back of the upper arm. No need to find a muscle or vein.

- Audible feedback. Most pens click as you dial the dose and click for each unit as it is being administered.

RefillPen FAQ - Question and Answers